Why is my mouse cursor not aligned with the remote computer? Why? The difference between you and I here is that when they corrected me, I acknowledged it that I screwed up and didn't try to defend my unhelpful answers. BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.Did I ask if other remote support tools had the issue? In the Mouse properties window, change the Scheme to Windows Black (system scheme). Using a Mouse While Remote Accessing a Computer From an iPad with Splashtop. This is indicated by the icon at the center of the toolbar, as shown below. Clicking represents a touch. Lock the remote computer's keyboard and mouse while in session. Thank you. I have a system with me which has dual boot os installed. How to Fix "Windows Automatic Repair Not Working" - MiniTool If we see the screen flickering after sign-in there are two possible causes - apps causing Explorer to crash, or display driver issues. Pc mac download - Splashtop Remote Desktop - Access your computer from My i.t dept had no idea how to fix this. session can co-exist. It seems the problem is more widespread and affects most input or editing controls across many applications in the remote desktop session. It could be that the computer is frozen, meaning it is not responding to any commands you give it.In this case, the touchpad would also not be working. This didnt work for me, but I have found a workaround: activating Display pointer trails and set speed to minimum. THANK YOU! Youll see the circular cursor on screen once connected. The fixes below should help resolve most, if not all, of these issues: Please note: This requires version 3.2.6.0 or later. ", THEN your response would have been perfectly fine and I would have thanked you for the suggestion. Can connect and view but can not control remote computer - Splashtop There are some additional options under the Settings menu. For future readers, Mark's response that "Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue" was the fix (renaming a specific file). Automatically lock remote computer when disconnected. No. mouse click not working on desktop but works on task bar and Let the device recharge and then turn the device back on again. Follow the steps below to see how: The most recent version of Adobe Acrobat Reader on the local Windows machine will allow you to remotely print to a Mac device. If there's a NinjaRMM rep here, give us the situation if you would. Launch the file manager from the control bar. I say its a good compromise. However, if the remote computer is on your company's network while you're remotely accessing it to browse the internet, your company can still monitor your internet activity as if you were using the office computer in person. Completely restart the Android device by pressing and holding the Home and Power buttons simultaneously. Testing VNC or something similar, even SOS, would be have been irrelevant. Silly me for thinking that all the Splashtop users I see here nearly every time someone asks about remote support would be silent on the issue.Again, look at my scenario of an Exchange problem and someone suggesting Kerio. Remember that if youre remotely controlling your office computer, any software your company uses to track your activity on your office computer can still be used, just as if you were using the work computer in-person. was WRONG, still is wrong, and always WILL BE WRONG as it relates to the SPECIFIC ISSUE that I posted, which was connecting with Splashtop (NOT Splashtop SOS) to the active RDP session. The mouse cursor showed the busy pointer when hovering over the desktop. Want to give it a try for yourself? Hi Team, Thanks. was IRRELEVANT to this specific issue. Tap to run the Splashtop Business app on your device (in this case an iPad). I was having this issue (or similar) when remoting into my desktop from one our Vspace /Ncomputing client devices. 3D Mouse and Working Remote???? - Autodesk Community QED. Splashtop Personal - Apps on Google Play r/Surface - Mouse pointer disappearing when using splashtop for In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway. The user only has to run the app, there is no install process. Interesting. Below is the fastest and most efficient way to configure this option. Gregg, sorry to hear the issues. Step 4. New Dell Latitude laptop, same problem with a variety of mice tried - wired & wireless. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) As you try to remote in using Splashtop into the console session, the RDP will disconnect. Sorry JR Im still on my learners plates when it comes to Mac . Thankfully the fix is a pretty simple one. So, when remoting into your computer, click and hold the mouse and then move the cursor up and down to scroll. Copyright 2023 Splashtop Inc. All rights reserved. my problem is that my newly bought Spacemouse Pro doesnt really work when it comes to Hotkeys in Inventor. You can prevent others from seeing what youre doing by enabling the Blank Screen feature. Most often, users will receive a black screen upon opening the app. That's useful clarification. Whoopee! If Limitations of the "Lock keyboard and mouse" feature Today I finally had time to google wtf made the cursor disappear. This topic has been locked by an administrator and is no longer open for commenting. Within that window, you can control their computer with your mouse and keyboard just like you were sitting in front of it. Step 1: Power off your PC by holding the power button. Also, you can compare Splashtop with the other remote access tools by checking the Splashtop vs. TeamViewer and RemotePC vs. Splashtop articles. Thanks, Cameron. WHY would you recommend doing so, when my question was about a specific problem with a specific application, i.e., Splashtop? It is so frustrating when it disappears . Using kerio is a useful suggestion that may or may not guide someone to a fix depending on the issue at hand. I dont know how many mistakes I made because I couldnt see the (expletive deleted) mouse pointer. The Q&A below explains and gives tips on how to keep your computers safe and protect your privacy. Ensure the device has a stable internet connection and all proxy, network, and Splashtop software settings are properly configured; Ask the network administrator if the following addresses are accessible on your network: amazonaws.com (as Splashtop servers reside on Amazon Web Servers), Make sure the port 443 is open for all traffic, including non-ssl. "Exchange crashes on install" can you use kerio? It's possible to use Splashtop and RDP together, but as you connect with Splashtop, you should Not log to the windows login of the Console and should just immediately switch to the RDP terminal session. Please note: If you are connecting to a dual-monitor system, three virtual displays will appear. For battery-powered ones, open up the battery bay of your mouse and swap in some fresh batteries. In Word this was particularly annoying when trying to type and manipulate text. I got multiple incorrect answers from them, so I came here seeking better answers, only to be greeted with something that is blatantly obvious (use an alternative), BUT does not address the issue at hand. In no time youll feel more in control of your computer when accessing it from an iPhone or iPad! Step 2. Move on!Gregg, For any poor soul who may still be following this thread, the originalSPECIFIC issue with Splashtop has been fixed with their release on 6/21/20 of the Splashtop Streamer 3.4.0.0 version, a product specific to Splashtop and NO other product.The new Splashtop Streamer fixes the SPECIFIC Splashtop issue I noted in my original post and as noted multiple times, it is 100% unrelated to ANY other products suggested or mentioned.Note: items in bold text were highlighted in case someone else has poor reading skills.Gregg, BTW, who is "Denis (LiteManager)" and why is he spicing every post?Gregg, You sound like someone who would go to the doctor complaining of pain in the third finger of your right hand, and when the doctor asks, "Can I amputate your left foot? Mouse pointer disappears on second monitor when using dual displays Mouse Not Working in Windows 10? How to Fix Your Mouse Problems - MUO Yes No AM ambercalm Replied on October 4, 2016 With Splashtop SOS, you canuse your computer or mobile device to remote access and control remote computers and Android devices. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 4. Just open the Splashtop Streamer and choose Install Printer Driver. With the Splashtop iOS app, you can remote into your computer and view the screen in real time on your iPad or iPhone. I decided to let MS install the 22H2 build. "), and they kept focusing on that point, which is what made me so angry. You can also select Pointing Devices and then select your mouse to customize the mouse buttons. unqualified point (you said nothing about "If the problem were to persist" to qualify it), while good-hearted, went without saying. Thanks! How can I wake up my computers with the Streamer - Splashtop Inc. To connect to your remote computer, open the Splashtop app and simply click the computer you want to connect to. I have posted useless answers to others' thread before when I misinterpreted their issues. Do you get it now? Click the "+" SOS icon or select SOS | Connect to Users Computer from themenu, You will see a Connect to Users Computer dialog where you will enter the 9-digit code that the user gives you (in the steps below). Therefore, your recommendation of "Cant you just use VNC or something similar?" someone logs in with RDP remotely, the console session will get logged out, and The cursor only appears while in the ribbon. Hit the monitor icon on the Splashtop ribbon. useful because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to. If it continues to crash, try one of the additional fixes below. Check the Synaptics 'Device Settings' tab, Tapping, and check Tapping is enabled. Select Google Chrome and click Uninstall. 4. This has been bugging me since recent windows update. Sadly this doesnt work for me. The instances when Splashtop extended display or remote printer is not working, or users have issues with dropped connections are abnormal and are mostly caused by network congestion or low bandwidth. Where have YOU been all my life? comes to mind. GoToMyPC. And the down arrow button on the right hides the toolbar. Adjust your cursor speed, mouse wheel settings, and scroll line options. How to Use iPad as a Second Monitor In order for you to use your iPad as a second monitor, we will be using a paid app. I decided to let MS install the 22H2 build. For example the mouse cursor disappears in Notepad, Word, Excel and other applications. Why the BIG DEAL you made out of it? Download Adobe Acrobat PDF reader if it isnt already installed on the machine. Getting a top-tier mouse is going to cost you $50 to $100 no matter what sensor type you pick. You should see a prompt to pair your mouse. My name is Helga York. If Tablet mode is turned on, turn off auto-hide taskbar for both Desktop and Tablet mode. Solution 6. Splashtop vs Teamviewer vs Chrome Remote Desktop: Which is - TechRadar Troubleshoot problems with your Microsoft mouse or keyboard Shame on me for thinking that an actual Splashtop user could test what I asked!----------------Regarding your "after originally not getting the answer you were looking for and getting nowhere with the one and only set of people that could actually help you" comment, you seem to have missed the point of why I posted here in the first place. This is what fails at my client's office to their Win 7 computers. Cant you just use VNC or something similar? My original post outlined a SPECIFIC issue with Splashtop and requested someone else test with Splashtopusing the Splashtop-specific steps outlined. Left Click & double tap not working in windows 10! - Ten Forums Why is My Laptop Mouse Touchpad Not Working? - Computer Hope If the session is inactive, remote printing features wont be present on the Splashtop dashboard. In my case, I use a VM for work on a personal machine, as I am a contractor and the work VM needs to be on the network and have all the group policy stuff, which like many organisations has its theme logod for corporate satisfaction. I found this post while researching how other people have fixed the problem. Youll also get fast connections with HD quality and sound and see your remote computer screen in real time. (since I got my Surface Pro 4). Mouse pointer does not change to resize or hyperlink when hovering Click the Hardware tab, and then click Device Manager. "Now hopefully you understand why i said 'can you use VNC? Find out why 20 million people use Splashtop and try it out for yourself today! A relatively new entry into the crowded genre is Splashtop Remote Desktop . Once the above steps are complete, the black screen issue should be solved. 2. You need to hear this. mouse cursor not in sync witch real mouse - Splashtop Inc. Right-click the Taskbar, select Task Manager, and head to the Start-up tab. Privacy Policy. We dont have this problem inside the FW with any combination of machines. and our Before doing anything, make sure the issue isn't a temporary one. Options are to Reject after the request expires, Allow after the request expires, or Off. One of the most frustrating problems with Splashtop is when it only shows a black screen while trying to create a remote session to an unmanned Windows computer. My thought process was maybe if I locked it on the computer I'm playing on, it would be locked in the same position as the splashtop game. I had to remove the machine from the domain Before doing that . They chose to ignore that and kept focusing on the Console session.I am mad because they kept ignoring what the were being told. Windows 10 Upgrade: Screen Flicker and Mouse/Keyboard Stops Working "Again, look at my scenario of an Exchange problem and someone suggesting Kerio. LOTS of people here use Splashtop. Lastly, users must download Splashtop onto both participating machines to use Splashtop remote printing. By continuing to use this site, you agree to our cookie policy. In the default state of the Scheme None, in the lower pane Customize scroll down and select the line Text Select. Copyright 2023 Electronic Team, Inc., its affiliates and licensors, 1800 Diagonal Road, Ste 600, Alexandria, VA 22314, USA +12023358465 , Electronic Team uses cookies to personalize your experience on our website. Thank you so much for having rescued my life. Cheers, Glad it worked for you and thanks for leaving the comment , Sadly this fix is temporary, after a while the cursor disappears again . AnyViewer is a safe and reliable remote access software for Windows. Number two, even if VNC worked, VNC would prove NOTHING, simply because it isn't Splashtop, and the issue was specific to a certain Splashtop product. Clicking the Connect button will open the native Splashtop app on your computer or mobile device with the session code loaded and you can start the session from the app. After they install and run the app, the experience is the same. I had to remove the machine from the domain Before doing that .