Discuss with the interviewer what you think you will need to deliver exceptional service in this role. "Every day at work, I remind myself that everyone I come across has their struggles. I am looking forward to getting into the routine of a career again. While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. They expect their healthcare providers and staff to be an integral part of these communities as participants and leaders. I really like this answer! Our date tracking prior to 2019 was not accurately kept. I volunteer with their organizations in various roles. As you answer, talk about how the diverse environment helped you grow and thrive and how you helped foster a culture of inclusion. While there is no right or wrong answer to this question, be sure to speak with honesty and confidence in explaining how you interact as part of a larger team. I indulge in the things that make me happy on my time off. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. In owning up to my mistake, I quickly changed my plans for the day and reported to work to cover the shift. She's fortunate to work from home, and makes about $32/hr w/ no degree. Your problem-solving approach is fantastic! The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory if hired at Kaiser Permanente. Kaiser Hiring Process: Job Application, Interviews, and Employment ", "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. I used the facts and not emotions to explain the reason for his delay. During my training, I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia. In the end, we awarded those with perfect attendance a $600 bonus. It sounds as though you do everything possible to ensure your patients are set up for success. Stress can often be high on the job at Kaiser Permanente and your interviewer wants to know how well you work with others despite differences in personality. At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. It sounds like you handled this matter with utmost urgency and great customer care. ", "In my current role as the lead scheduler, I am responsible for making the schedules for the schedulers in three different departments. It sounds as though you have exceptional patient service skills! Borja estimates that. Nice! "I have worked with diverse groups of people most of my career, including my time in college. Maybe you are a pen and paper person. Great work giving your example and then highlighting how you corrected the error. Also, I am organized, bilingual, and I have pharmaceutical knowledge. In my current position, when a patient has a post-procedural pneumothorax that requires a chest tube and a hospital stay, I gently explain what happened, the need for the chest tube, and the hospital stay.". If I am unable to understand a team member's personality, I try to be professional and interact in a courteous manner.". You also made sure to take action so that this did not happen again. I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. When have you had to adapt to change in the workplace? "Every morning I listen to X Podcast because I find the information to be fresh, and valuable. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. Learn more here. I carry around a notebook and write down important facts if I think there is a chance I will forget them. It's professional to take a few minutes after an encounter like that and let those emotions come and go. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. That question can start up a great conversation, and you may learn a thing or two as well. I cannot take on every step of a project all of the time. ", "I am so glad you pointed out your need for diversity at Kaiser Permanente. I recently attended a pediatric trauma course that really opened my eyes to new techniques I could use in our emergency room. I love working as part of a team and my colleagues take well to my personality. Use a specific example and describe how you handled the situation and any lessons that you learned moving forward to prevent it from happening again. There are many tools that you could use to excel in your job but remember - the most significant tools you possess are an excellent attitude and a great team backing you. Tell me about yourself. By talking to them, explaining how important it is for them to take their prescriptions daily, and offer them auto-fill on their prescriptions, and enroll them on ready reminder will help them take better care of their health.". 35 Kaiser Permanente Interview Questions & Answers Table of Contents Adaptability 1. Are you the creative member able to think outside the box or more of a logical analyst able to keep the team on task? This sounds like a very collaborative workplace. If you are passionate, you could choose to refer to yourself as expressive, communicative, open, and unreserved. The challenges are learning how each new hire learns and the best approach to teaching each new hire.". The COVID-19 pandemic presented many opportunities to adapt as the situation evolved. Discuss with the interviewer what you would expect for compensation if offered this position. Consider strengthening your answer by expanding the example you've chosen to highlight how you worked as part of a team or collaborated with others on the path to becoming the first PA proctor. I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. If hired onto the team here, my first goal would be to learn and understand the quality measurements that the organization utilizes and study prior work that has been done to improve those measurements. Reiterate to your interviewer that you are aware of the stressors that come with this role. I am a recent grad from Columbia University and have spent the past 12 months traveling the world. Since I have two high school girls who are involved in music. Your response makes it clear that you volunteer in your community in various ways. "I am a highly detailed person, and I thrive on having a high level of organization in my day. ", "Where I work, we have a diverse team; we all work together by translating to patients, helping them understand when they have questions, and splitting the job to get it done on time.". ", "I believe in volunteering in the community where you live. Under President Franklin Roosevelt's New Deal policy, America reached out to help those in dire straits. Would it ensure efficient workflows or more timely responses to other departments? I am always sure that when at home, my family gets my attention first. If they want help, Ill help any way I can. Kaiser Permanente expects their employees to stay up-to-date on their respective fields, and today's technology makes this reasonably easy! ", "I am super focused when I am stressed so I can make sure everything is done and correct. To succeed at Kaiser Permanente, you should have a solid level of compassion for your patients or customers. I believe that, if asked, my colleagues and supervisor would say the same about me. Assure the interviewer that you can handle this type of task in a transparent, empathetic, and professional manner. I continue to work on this on a daily basis. I work good under stressful situations, and I'm good at resolving patients' problems.". Are there shared values that you could also mention? When I need to relieve stress, I will take a walk to get something to drink or turn on some soft music.". Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. When I went to continue my rounds, another patient had tried to get out of bed to make it to the bathroom and had suffered a fall. You are made up of three interdependent entities: The Kaiser Foundation Health Plan, with over twelve million customers, the Kaiser Foundation Hospitals, and the Permanente Medical Groups. leader vs. follower). In looking to hire you at Kaiser Permanente, your interviewer wants to know that you have a methodical approach to problem-solving. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Well done! ", Our Professional Interview CoachKevin Downey Reviewed the Above Answer. You'll quickly find that I am capable to perform this job with the highest of abilities despite not having the required five years of experience. Prior to your interview, it will be important for you to research the role you are interviewing for and put some thought into how you will be able to deliver the best service to those you will be working closely with. ", "I believe I am a great problem solver because I am sure to gather as many facts as possible in any given situation. "I handle stress very well, and when you call my references, they will attest to this fact. In a community-type setting, my main goal is to build relationships with my patients to keep them coming back to me for their care. This is an impactful example that you can make even stronger by more thoroughly explaining what you considered when working to diffuse the situation. I feel that your focus will be a great fit with my long-term career goals to eventually work in primary care with a great organization. This ensures that you give the right amount of information and detail to create a compelling and memorable answer. Did your team learn how to effectively use PPE and successfully protect themselves and their patients? Wrapping your answer up by talking about something impactful you've learned by working with a diverse team illustrates that you are authentic when you say that you see the value in diversity and inclusion. We had in services to help us prepare. No matter how you answer, your interviewer will be looking to hear that you can overcome any negative work environment and express your ability to do so by talking about a time you overcame a tough situation in the past. A large organization like Kaiser Permanente walks a fine line when talking about promoting from within because departments want long-term retention while also wanting their employees to reach their goals within the walls of the organization. This is a great start! I am a competitive individual and enjoy keeping fit. When the inevitable happens and the schedule runs behind, I don't hesitate to gather the troops and pull together in a team effort. Asked November 29, 2021 Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. During training sessions, I take a methodical and knowledgeable approach with my students and keep an open ear for questions. Your interviewer would like to hear a story regarding how you were able to take an uncomfortable, or hostile situation, and turn things around into a positive experience. Starting from the entry level will allow me to continue to learn and work up the ranks at Kaiser. We utilized verbal communication and a team-based messaging app on our phones throughout the two-week period. In the end, I try to always treat others the way I would expect to be treated if I were in their shoes. For 180 days, my employees were rewarded for coming to work 10 minutes early. The size of Kaiser Permanente and the number of employees here make the fact that diversity is of utmost importance, and I know that I would thrive in this environment. This skill means that, in most projects, I am great at creating a plan of action but am most comfortable passing the final patient-facing tasks to our more extroverted personnel. ", "I'm very interested in clinical research. My weakness is taking on too much and not delegating. ", "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. Being able to adapt to change in the workplace is an essential skill to possess because change is inevitable at Kaiser Permanente. Talk about the importance of a diverse team and give examples of a time where you thrived in this type of environment. My spouse and I are a foster home for abandoned dogs and we love this aspect of our lives. ", "In 2006 I started working at Giant Eagle pharmacy as an OTC associate. I don't like environments that are littered with negativity, but always do my best to remain positive in these situations. If you have a criminal record, you must disclose this. Your answer shows the interviewer that you can work well with almost anyone. I know that working as a team is of utmost importance here and the team members having a clear understanding of how we can work together would be extremely beneficial. If possible, avoid extreme responses that include speaking negatively of others or naming people. I am a keen observer with a great memory, which allows me to recall unique solutions or ideas each and every day on the job in our fast-paced work environment. To help myself on a day-to-day basis, I tried to stay as positive as possible with others and wouldn't be the person to pass along negativity. ", "I'm a very detailed and organized person. "In my current role there is a lot of staff turnover when it comes to our management team. Talk about your qualifications and skills that will help you to do this job well. Finally, end your response by talking about the positive outcome. I document all necessary information as soon as possible so that the record is up to date and accurate. ", "Do my job and do it right. Ensure that the example that you use displays your ability to take on change with a smile on your face, a positive attitude, and produced an excellent result. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. where i concurrently pursued a degree in both nursing and biological sciences. After interviewing at Kaiser Permanente, 69% of 2,186 respondents said that they felt really excited to work there. I also check what's low and order specialty if it's a fast mover. Explore. I would also need a technologist to assist me who could adjust to my easy procedural style.". These are all excellent skills to have, and you sound very talented! Your interviewer will be looking to hear that you have done your research on Kaiser Permanente and that you'll thrive in their workplace culture. For example - Does your ability to calmly share facts with empathy and answer any follow-up questions help patients relax and adapt to the change in their situation? Even in my current role with a much smaller organization, we have a great amount of diversity, and that makes our team much more effective. ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. Tell the interviewer what your impact goal is, should you be the successful candidate for the job. Attire. "I recently worked with a patient over the phone who was incredibly upset when they believed that we overcharged the services we provided. Unfortunately, the sales have shut down. I take the time to listen and reflect back to ensure that I am providing the best care possible. In seeking out possible solutions, I also seek feedback and support from others when needed and also plan on how to cope in case of a solution does not go as planned.". Kaiser Permanente Consultant Interview Questions | Glassdoor This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way and I would be able to bring this same level-headedness to work at Kaiser Permanente. I would plan to make a positive impact very quickly by conducting training with staff and implementing a code of conduct within the clinic. Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. In the end, you want to ensure your interviewer that you would join the team at Kaiser Permanente with the utmost integrity and accountability in your work. Assure the interviewer that you would treat everyone at Kaiser Permanente with great respect and a positive attitude. Good example! Working in a very stressful and draining job, I also ensure that I take time to refresh and reset myself during long days on the job. Deadline: October 5, 2022. Your interviewer at Kaiser Permanente fully understands that any candidate that they interview experiences stress in their work. ", "Yes, the pharmacist and I are the ones that order prescriptions most of the time. We will see how stellar my skills are after that course! At Kaiser Permanente, teamwork truly does make the dream work for the patients and families that rely on the organization to provide world-class care.