Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us. Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues. Everything we do is driven by our vision for everyone to have the opportunity to have a place that they can call home. They handled all the details with the insurance company. To see all our potential job matches, visit: https://crowd.in/O8Ybr1 Right to Buy for housing association tenants Sue added: I am proud of the difference Guy has made at Stonewater during his time with us. 4615 Walzem Rd, #200; San Antonio, TX 78218 . Largo FL 33777. Keeping customers safe and delivering quality services to you really matters to us. At Stonewater we have challenged ourselves to think differently how about how we operate and having listened to what customers tell us is important we have designed the way we work around the . Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. Our customer commitments are the service standards weve set with you. We manage around 33,600 homes, serving 75,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. The Customer Complaint Panel who are they and what do they do? Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. 844-700-3667 Weekday 8AM to 5PM CST Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us jowens@stonewaterunderwriters.com. Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. Were really sorry if youve experienced delays or the service hasnt met your expectations. Stonewater did an excellent job of communicating before, during and after our recent roofing job. Stonewater customers are able to view any number of remote sites from any location worldwide and manage data from a variety of manufacturers and equipment types. How ready are you? @Longleighfoundation Circles of Support partners are ready help our residents feel supported and able to face their difficulties and take the next steps forward in their lives. Questions were not too difficult and it felt very relaxed. endstream endobj startxref Weve also been doing more to make sure were learning from complaints, really reflecting on this feedback so we understand whats gone wrong so we can stop it happening again in the future. Stonewater has announced the promotions of two customer experience directors to its management team. Customer Experience Advisor. Its brilliant that a further 800 customers have joined the online My Home portal over the last three months. Trussell Trust appoints Joseph Rowntree Foundations Helen Barnard 100,000 households fall into fuel poverty in England, Higgins completes 38-home mixed-tenure development in Islington, Trust delivers 42 new social-rented homes in Wishaw. Executive director of Customer Experience at Stonewater Sue Shirt said: The last couple of years have been challenging for everyone and as a business, weve been really conscious of making the right changes for our customers and their needs to ease the pressures of an already difficult time. Transparency . Bournemouth - England - UK , BH2 6ED. You can update your choices at any time in your settings. A free inside look at company reviews and salaries posted anonymously by employees. If youre like me, you find it frustrating when an organisation doesnt get back to you and youre kept waiting. #Charity #SocialHousing #MentalHealth #FinancialHelp #PhysicalHealth #Wellbeing, The MP for Warwick and Leamington, Matt Western, visited our latest housing scheme in his constituency recently. Day 5 of #NCSW2022 is Customer Service Recognition Day! You could be our next: Today is all about celebrating and recognising great customer service and the people who deliver it. If it matters to our customers it matters to us." Weve even funded the planting of over 15,000 trees through our partnership with the Community Forest Trust. Stonewater director Catherine Evans said: "Ian Williams places a strong emphasis on putting the customer at the heart of their work, similar to our own Customer Promise. All content is posted anonymously by employees working at Stonewater. Sometimes, we do have long call times and so we encourage you to direct message us on social media or send us an email at customers@stonewater.org. If youd like to be part of our next seven years, check out our vacancies #DiscoverStonewater, Stonewater is a leading housing provider. Nicholas Harris, Chief Executive said: Being recognised in this way isnt just a boost to our current efforts it also helps us retain and attract the best talent for the future, by demonstrating were a great choice of employer. Remote/Work from Home position. Stonewater is a social housing provider that manages around 34,500 homes in England for over 76,000 customers. Stonewater has made several changes across the business to modernise its services with the aim of meeting the expectations of customers, maximising efficiency, and creating a welcoming and productive workplace environment. Im delighted weve been named as one of the Top 25 Housing Associations to work for Top 100 Best Companies to work for in the Southeast, Southwest, East and West Midlands. california hotel laws; fort hood levy brief link; cassie laundrie update. If it matters to our customers it matters to us." This is great as you can access our services 24/7 as well as being able to access shopping discounts through our new MyRewards scheme. There will be a final online event on 6th March for registered providers to share their challenges, experiences and solutions helping us to understand how we can work together to improve accommodation provision for survivors of domestic abuse across the city. June 29, 2022 russell hantz wife; Category: . stonewater customer promise. Stonewater provides real-time, two-way control capability to monitor and control thousands of machines and sensors simultaneously and securely over the Internet. Stonewater is a leading social housing provider. Whichever role you choose you'll be making a positive difference to peoples lives, their communities and their life chances by providing them with a decent home and environment in which to live. You're family. I wish him every success in his new role and know hell continue to lead with passion, vision and heart as he always has.. Online/Remote - Candidates ideally in. Stonewater customer community group on Facebook. stonewater customer promise. I will raise any outstanding repair you have with the team and they should be in touch. -Maya Angelou Its also a reflection of the way our teams collaborate, across the whole organisation, to serve our customers and deliver our vision of everyone having the opportunity to have a place that they can call home., Its our birthday! #BestCompaniesToWorkFor #DiscoverStonewater #loveyourjob. Others should be encouraged to follow their lead. 604 0 obj <>/Filter/FlateDecode/ID[<0F74719B3438C242AD885623A76B719C><813913FA34040448AD1072052B82779C>]/Index[590 21]/Info 589 0 R/Length 90/Prev 1406544/Root 591 0 R/Size 611/Type/XRef/W[1 3 1]>>stream Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. This is based on anonymous employee reviews submitted on Glassdoor. We think we could be the perfect match for you too but which way will you swipe? Were working on improving the visibility of customer contacts to all colleagues in the business, to prevent failures in communication and help us to understand any barriers so we can fix them. 590 0 obj <> endobj By building strong relationships and understanding a TPAs specific cost containment strategies, it is possible to develop rate tables for individual TPAs and better understand the risk involved. Select Accept to consent or Reject to decline non-essential cookies for this use. Or you can send us a message on our website. Image: Dave Lockerman and Isabel Varey, Stonewater, Read next: Q&A: Graeme Foster, Alpha Living, Subscribe to theHousing Digital Newsletter, This website uses cookies to improve your experience. A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. Our aim is to get it right and when we dont, we fix it #discoverstonewater Stonewater Institute of Customer Service, Whatever your skills or experience we've got a role for you Its a collective effort that represents the hard work and commitment of everyone and is particularly notable against the backdrop and many challenges of the pandemic. Our customer commitments are the service standards weve set with you. Accept Read More, Online housing news, features and opinions, Stonewater strengthens customer experience team with two senior appointments, Keep in touch with the latest industry news. If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). Stonewater provides full MGU services targeting government contractors, including rating traditional and level-funded stop-loss for groups. Find out more about our #retrofit work: https://lnkd.in/eSjzR8Nf, We're working with Brighton & Hove City Council to improve accommodation provision for survivors of domestic abuse across the city. Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. 1 loraine court san francisco; teaching jobs in roatan honduras; the commish a matter of life and death Retrofit is a key solution to some of the energy bill challenges were facing today. Stonewater Financial Integrity. "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." Job specializations: Customer Service/HelpDesk. This latest performance shows some areas where were hitting our targets and others where were not there yet. 2 Stonewater reviews. The picture may not always be pretty, but we want you to know how were doing and how were using our performance information and your feedback to get better. If you are reporting an emergency, please do not utilize this means of communication. stonewater customer promise . Does there seem to be diversity at Stonewater? 68% of employees think that Stonewater has a positive business outlook. You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. We're a #BestCompanies Two-star workplace in 4 regional league tables and a Top 5 Best Housing Association to work for. 100% of job seekers rate their interview experience at Stonewater as positive. stonewater customer promise. hlRmk0+}K`,j"c[IvNsztiDc@h The process took 2 weeks. 610 0 obj <>stream Glassdoor gives you an inside look at what it's like to work at Stonewater, including salaries, reviews, office photos, and more. While satisfaction with the way we handle complaints is on its way up, were currently looking at how we can do things differently to try and resolve things more quickly if we can. Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. Our Customer Commitments set out the service customers can expect from us, helping to make sure that every interaction with us is a positive one. Not to mention all the roles that make a business function, in HR, Finance and IT. Copyright Stonewater. stonewater customer promise. %%EOF https://lnkd.in/eskQbV8D Overall, 67% of employees would recommend working at Stonewater to a friend. Our Customer Commitments - The Stonewater Customer hubb Our Customer Commitments January 31, 2022 As a responsible social landlord that believes what matters to our customers, matters to us, it's really important to us that we're open and transparent about our performance. This account will still allow access to the site, messages and content that has been posted by the user, however, access to surveys . The findings from these events will be published in the next few months watch this space! Stonewater Country Club | Private Country Club in Caledonia, MI GIFT CARDS MEMBER LOGIN Part of RedWater Golf Clubs, StoneWater Country Club is proud to offer its members the opportunity to play 6 prominent West Michigan courses with 1 membership. As we break into a new decade, what exactly are the big issues in social housing today? Feedback. Stonewater's privacy policy provides you with information about how we collect, use and protect any information you give us when using our website. When expanded it provides a list of search options that will switch the search inputs to match the current selection. BBB records show a license number of CBC1263458 for this business, issued by Florida Department of Business & Professional Regulation. endstream endobj 591 0 obj <>/Metadata 44 0 R/Pages 588 0 R/StructTreeRoot 69 0 R/Type/Catalog>> endobj 592 0 obj <>/MediaBox[0 0 960 540]/Parent 588 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 593 0 obj <>stream Securities and advisory services offered through LPL Financial, a registered investment adviser, Member FINRA/SIPC. Our complaints self-assessment is one of the ways we demonstrate performance against our customer commitments. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and (except on the iOS app) to show you relevant ads (including professional and job ads) on and off LinkedIn. If youd like more information about the research, please get in touch with our Domestic Abuse Transformation Manager, Sarah Pugh sarah.pugh@stonewater.org I interviewed at Stonewater (United Kingdom), What is more important customer service or attention to detail. A positive work culture, with progressive policies, particularly regarding diversity in the workforce.Read More, I applied through a staffing agency. Listed on 2023-03-03. We were really pleased to support IPPRs recent report into the future of retrofit in the UK, and how the Government needs to prioritise retrofit in its energy bill support package this year. #TotusDigital #LiveWest #thehydegroup #firesafety #buildingsafety #NHFBuildingSafety, Happy #RandomActsOfKindness Day We also share our performance against these standards through quarterly reports (below) and through Facebookand theCustomer hubb. We may not get better overnight but we promise well keep using your feedback to get better. - Hani AB Amy b 1 review GB Updated a day ago Samatha was amazing,very good (Usernames and Passwords are Case-Sensitive). Find out more about the latest news here: https://lnkd.in/ek6N2N2d, Today, our Head of Customer Insight, Dean Ballard, alongside, Katie Teasdale, Assistant Director Customer Experience will be sharing how we are preparing for the launch of the new Tenant Satisfaction Measures at the #hqnevents TSM what you should be doing now virtual session. Were a big organisation with colleagues spread throughout the country, so we need good systems in place to make sure customer contacts dont slip through the net. I know he will be leaving behind a different team than the one he joined, one that is far stronger, more dynamic and has the customer truly at its heart. The housing provider has appointed Dave Lockerman as its new director of Housing Operations and Isabel Varey as director of Housing Service Development. If you're able to tell us a bit more about the issues you're experiencing, we can take a look for you and do what we can to help. The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. #discoverstonewater Institute of Customer Service, Customer Experience Director - Customer Contact Services, As we come to the end of another great #NCSW22 we have the opportunity to celebrate our fantastic customer service heroes. cscl star vessel flag autism and narcissism differences. The affordable housing at Myton Green sits on a larger development of 129 homes being delivered in association with Vistry Partnerships, Warwick District Council and Waldeck. We have worked with our customers to set these commitments, making sure that we have clear and reasonable standards in the areas that matter most.