I can tell you, this is a task that takes hours to do, often taking the store's closing crew two to three hours to accomplish. US-Technical Specialist - Careers at Apple This cookie is used for advertising, site analytics, and other operations. At other times, you refer customers to support team members who get them up and running again. Salary: Technical Training Specialist in Strathroy (Canada) 2023 After submitting my application it was a waiting game. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management. Review the relevant exam preparation guide for detailed instructions on how to prepare. You maintain composure and customer focus while troubleshooting and solving issues. What It's REALLY Like to Work at an Apple Store - Business Insider When a customer needs assistance, you quickly assess their situation. Learn more about your EEO rights as an applicant (Opens in a new window) . The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices . Europe's No.1 Apple Training Specialist. We deliver a full range of Apple courses, including support and repair training for Apple devices. MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. Check your badge on Credly for specific expiration dates. Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. Flexible hours, amazing people and union team, as well as a feasible work-life balance that . As mobile devices become more complex, technicians will be needed to repair and maintain them. The GTT Project Specialist acts as primary liaison with our global customers on training project matters including cost estimates for training bids, schedules, planning, and more to ensure successful delivery of customer requirements. We're committed to being your source for expert career guidance. Apple Professional Training exams are offered online and cost $149. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. To view your favorites, sign in with your Apple ID. Your base pay will depend on your skills, qualifications, experience, and location. Own your learning schedule with self-paced, online courses. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . To view your favorites, sign in with your Apple ID. At Apple, were not all the same. The best part of working for Apple: It had to be launch days! This was right before the iCloud and wireless backup days, and the message was not within the voicemail server we tried this solution first. We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. You reassure customers when delivering product diagnoses and potential solutions. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. We draw on the differences in who we are, what weve experienced, and how we think. 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The exam costs aren't as crazy as CompTIA. Apple Technical Expert Resume Example - livecareer.com At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. You know, just like the things we make. Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. Through its Community Education Initiative (CEI), Apple will provide scholarships to cover the cost of the exams for participating students at its CEI partner institutions. Apple certification programs are IT professional certifications for Apple Inc. products. Save someone's day. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. Here are three trends influencing how Apple Technical Specialists work. The Apple Authorized Training Center for Education program is an exclusive network of educational institutions that have demonstrated their quality to Apple. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Recertification exams for unexpired certifications cost $49. Our training team can help you book training for your organisation or for a third party. Users can demonstrate their competency with two new exams and earn certification from Apple. Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. See which role best matches your experience. Therefore, we are committed to treating all applicants fairly and equally. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. At Apple, the learning never ends, and team members continually support each other. Regardless of the situation, your communication skills can help you be an effective technician. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. Our training team can help you book training for your organisation or for a third party. The energy on these days rocked my world. To view your favourites, sign in with your Apple ID. Click here to see the total pay, recent salaries shared and more! And thats our greatest strength. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. The Apple Professional Training courses are now available at training.apple.com. They may also be responsible for providing support to Apple Authorized Service Providers. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. Apple Technical Specialist - Columbia - Apple - beBee Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. Sign up for notifications from Insider! You reassure customers when delivering product diagnoses and potential solutions. It does not store any personal data. For more details and to apply, visit macadmins.org. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. ICF Human Trafficking Training And Technical Assistance Specialist You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. iPhone 13 Pro Max: Up to $600 (vs. $570) iPhone 13 Pro: Up to $500 (vs. $470) iPhone 13: Up to Apple is closing its Northlake Mall location in Charlotte, North Carolina, after multiple shootings in the area, according to a report from Bloomberg. Get 20% off your Jamf training if you work in education. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City, VA: [salary]. Come eager to listen and learn from your team, your mentors and your customers. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. Different together. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Geniuses often made $25 to $30 an hour based on their tenure. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. Apple Specialist (Current Employee) - Boca Raton, FL - July 30, 2022. US-Technical Specialist Apple Metairie, LA Just now Be among the first 25. Roles based in Quebec require French language proficiency. Nokia Technical Manager Salaries in Dusseldorf, Germany Working as a Technical Specialist at Apple: 325 Reviews - Indeed Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. You get to work with really creative people. You maintain composure and customer focus while troubleshooting and solving issues. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . This cookie is set by GDPR Cookie Consent plugin. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. When youre authorized or certified in your area of business or expertise, you also represent Apple. At first I didn't understand why she was so upset about an easily replaceable phone. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? MacRumors attracts a broad audience of both consumers and professionals interested in the latest technologies and products. Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. Title(s) held: My official title was "specialist." 2023 Average salary for Ontario Power Generation Technical Training Specialist in Strathroy, ON: [salary]. Apple is a drug-free workplace. About AppleCare service certifications - Apple Support After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. Users are now able to demonstrate their abilities with two new courses and exams to earn certification from Apple in Apple Device Support, and Apple Deployment and Management. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. Apple is an equal opportunity employer that is committed to inclusion and diversity. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. Copyright 2023 Apple Inc. All rights reserved. You may be communicating with other technicians, engineers or managers. The training has been completely redesigned and moved to an online, self-paced format. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Get weekly top MacRumors stories in your inbox. Multiple rumors have indicated that a handful of design changes are coming to the iPhone 15 Pro and iPhone 15 Pro Max, but one that until now has gone under the radar is the possibility that the volume controls on the side of the device will be a single unified rocker button. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Learn more about your EEO rights as an applicant (Opens in a new window) . After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. Technical Expert Apple Store Interview | Questions Asked | Apple Retail Copyright 2023 Apple Inc. All rights reserved. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. The need for more technical talent is a trend that is being driven by the increasing complexity of technology. The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. Copyright Average salaries for Fujitsu Technical Systems Specialist: [salary]. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. Both full-time and part-time jobs are available. Your day in the Apple Store is filled with a range of focused support and service tasks. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. I will never forget them. Apple Training Training - LearnQuest Each of those locations employs over 100 people totalling aboutabout 30,000 full- or part-time retail workers. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Choose your path The Apple Certified Support Professional badge is a required prerequisite to earn the Apple Certified IT Professional badge. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Badges are issued and managed through Credlys digital badging platform. Based on 1 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City, VA. Every day I would interact with people; young and old, rich and poor, and from all walks of life with different needs, wants, and budgets. The certification program validates a technician's skills and knowledge to service devices on a per-product basis. She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being "I love you Mom." A selection of quick iOS tips that will make you a lot more time-efficient in the long run. The employment of Apple technical specialists is expected to grow much faster than average over the next decade. Apple introduces new professional training to support growing IT workforce New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers Apple today launched updated professional training and certifications for IT support and management. Technical Support - Careers at Apple Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Retail Tech Support - Careers at Apple - Apple (UK) No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. It works only in coordination with the primary cookie. Discover even more benefits of doing what you love. We deliver a full range of Apple courses, including support and repair training for Apple devices. Below, we have recapped what to expect from Apple this March and April based on rumors. Technical Specialists may be required to travel to customer sites. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. Theres a lot to like about the all-new Apple Professional Training courses, which give users a solid grounding in the concepts and theory around supporting and deploying Apple products, said Tom Bridge, the Mac Admins Foundations co-chair. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. Desktop Support Specialist - Mid-Level Equiliem San Francisco, CA Quick Apply $40 to $45 Hourly Full-Time . As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. Apple Technical Specialist Salaries in the United States Apple Technical Specialists are the people who make sure that Apples products work as advertised. Apple Employee Reviews for Apple Specialist - Indeed Hiring process: Well, I was working at Best Buy but I wanted something more exciting. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Just fill out the form or call us directly on, By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. Apple Introduces New Professional Training Courses and - MacRumors Apples new IT training series begins with the Apple Device Support course. CA-Technical Specialist - Careers at Apple Its a secure, shareable credential. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. Youll need to be flexible with your schedule. Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. tock pay options (up to 10% of your income quarterly at 15% of market value) and d. iscounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. Average Apple Technical Specialist hourly pay in the United States is approximately $17.06, which is 30% below the national average. attend the Apple Training course you want to become certified to deliver pass the associated certification exam at the Instructor Level Score (for technical training courses only) meet Apple's quality standards by demonstrating your ability to deliver the Apple Training course at a train-the-trainer (T3) session This interview would be the first of six. Page Turning Animation is Back! We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Description As an Apple Reseller Specialist you are skilled at uncovering customers' needs, then . Lots of different people to learn from and meet. Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. These cookies will be stored in your browser only with your consent. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. My job in the Apple retail store was to provide the customer with an informative and memorable purchasing experience. Do you love how it feels to help others? Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. United States Department of Labor. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. You reassure customers when delivering product diagnoses and potential solutions. EllisDon Corporation Technical Training Specialist Job in Mississauga However, you may visit "Cookie Settings" to provide a controlled consent. Average salary for Siemens Healthineers Technical Training Specialist in Setauket: USD 93,065. Theyre so grateful and that feels really good.. Melissa is learning about more than technology. I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.". View jobs Apple Employee Reviews for Technical Specialist Review this company Job Title Independent Repair Provider Program - Official Apple Support By following these guidelines, you reap the benefits of the Apple identity and contribute to its strength. $17-$45/hr Apple Tech Specialist Jobs (NOW HIRING) - ZipRecruiter Along the way, youll be updating your technical know-how and educating team members about technical issues. You can search for people who have earned an Apple certification in the the Apple Directory on Credly. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . The program will work with underprivileged youth from IT/Science and Computer Programming backgrounds to help them get employed in either traditional software development (enterprise and/or mobile) or data science. Youre supporting people. Based on 4 salaries posted anonymously by Nokia Technical Manager employees in Dusseldorf, Germany. We were thanked for coming and then excused once we had completed our quiz. Apple on January 23 released iOS 16.3, delivering support for Security Keys for Apple IDs, changes to Emergency SOS functionality, support for the second-generation HomePod, and more. You also have the option to opt-out of these cookies. Come eager to listen and learn from your team, your mentors, and your customers. When a customer needs assistance, you quickly assess their situation.