Shame on us for not checking sooner but the bottom line is that they have been gouging us on pricing over 50% higher than the average in the area. Through its wholly owned Petro subsidiary, Star is the nation's largest retail distributor of home heating oil, serving approximately 350,000 customers in the Northeast and Mid-Atlantic. Services, Home & Commercial Services, Emergency Services. Petro Home Services accepts the following forms of payment: American Express, Check, Discover, MasterCard, Visa, Financing Available. We have a business with several properties. We offer everything from equipment installation, to repairs and replacements. Petro Service Limited is accredited by Measurement Canada, an agency of Industry Canada, to perform inspections pursuant to the Weights and Measures Act. BBB accredited since 8/21/2019. Our in-house factory trained technicians provide support 24 hours a day, every day. Copyright 2022 Consumers Unified LLC. I have fairly new furnace. Our educations resources are focused on home services, including generators, safety tips, indoor air quality, and more to improve your lifestyle. Boiler serviced Corroded pipe repaired etc. Our educations resources are focused on home services, including generators, safety tips, Choosing a heating oil service provider: the hidden cost of a bargain, Propane: how to power your outdoor living and entertaining, Tank & Tankless Hot Water Heater Services, When should you repair or replace your furnace, The heating equipment maintenance checklist every homeowner needs, Tankless water heaters vs. storage tank water heaters, 10 life hacks for saving on your heating bill this winter, Why you should switch to a new energy-efficient air conditioning system, How often you should change the AC filters in your house and how to do it, What size of central air conditioner do you need, Heat pumps vs. air conditioners: What's the difference and which should I get, Why you need an indoor air quality system: get the facts, Storm and hurricane preparedness for homeowners, Moving tips: let us take some things off your to-do list, Automatic heating oil delivery and emergency service, Heating oil pricing plans to help manage heating costs, Equipment installation and repair services of systems from all leading brands, Special offers on new, energy-efficient heating systems, Installation, service and repair of central air and ductless mini-split AC systems from all major brands, Special offers on new, energy-efficient AC systems. All Rights Reserved. This prompted us to research the price of oil from different providers across Long Island for that week, none of which were charging over $4 per gallon for heating oil, and to look at the average compiled by NYSERDA & the U.S. Energy Information Administration. Be the first one to find this review helpful. Please potential customer of Petro do not use this company. Need to find a different location? A's across the board. We are commonly referred to as Petroservice, our registered business name. I lost my heat on Sunday November 20, 2022. Call 888.735.5651 to join our family and learn more about services. To find more licensing information for your state, visit our, https://www.petro.com/petro-locations/al/hicksville-ny. Get a Quote BBB Rating & Accreditation B Accredited Since: 11/1/1975 Years in Business: 76 Customer Reviews are not used in the calculation of BBB. Category heating & air conditioning/hvac, heating . However, oil kept leaking from the boiler since his "repair" 3 months ago. Data Provided by Refinitiv. How do I know I can trust these reviews about Petro? Through its wholly owned Petro subsidiary, Star is the nations largest retail distributor of home heating oil, serving approximately 385,000 customers in the Northeast and Mid-Atlantic. Talked to them on the phone (twice). See BBB rating, reviews, complaints, request a quote & more. I called the office (another terrible experience because the wait lines to talk to someone are so long, every I wind up being a callback) and they said the technicians were 3 towns away. Put $0 down on the latest energy-efficient systems. Established in 1970, the St. Albert based company specializes in the installation and maintenance of petroleum equipment throughout northern Alberta. All backed by around-the-clock Jeff Woosnam K.W. The average price of heating oil in Suffolk County for the week of 12/19/2022 was $4.80/gallon, a far cry from what we were charged. Unacceptable. Find your local office: See what services and offers are available in your area. Unsubscribe easily. BBB Business Profiles may not be reproduced for sales or promotional purposes. With over 100 years of experience, Petro provides home heating oil, propane, air conditioning, generators, and chimney maintenance to East Coast customers from Massachusetts to Virginia. I should have known with all these 1 star reviews.. Next time Ill do my homework as you should too and NOT TRUST PETRO OIL. The British use petrol to refer to the U.S. gas. (800) 645-4328 Want a quote from this business? For example, in February, the cost was $3.20, and in October, it was only $2.90. Subsidiaries of HollyFrontier produce and market gasoline, diesel, jet fuel, asphalt, heavy products and specialty lubricant products. He was very professional and was able to asset the situation and solve it quick. I used Petro Home Services to install two toilets. THEY'RE BAD BUSINESS!! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Bloomberg Wall Street Week, hosted by David Westin, is a reinvention of the iconic Wall Street Week, which aired on PBS for over 30 years and was hosted by late financial journalist Louis Rukeyser. Talking with the customer rep her best response was their oil is SUPERIOR than most company. In 1992, we opened our first facility in Saint John focused on rebuilding gas pumps, acting as a central location for equipment distribution, and as home base for our service technicians. Punctual arrival, no-nonsense work, and good cleanup after. Enter a Melbet promo code and get a generous bonus, An Insight into Coupons and a Secret Bonus, Organic Hacks to Tweak Audio Recording for Videos Production, Bring Back Life to Your Graphic Images- Used Best Graphic Design Software, New Google Update and Future of Interstitial Ads. They are constantly breaking appointments, One appointment was from 8-12. Stewart is an expert at this and he has an amazing amount of knowledge. Finally, I got hold of number through much effort and got connected to customer service department and was told that a 'Field Supervisor' would call me back. With over 100 years of experience, Petro provides home heating oil, propane, air conditioning, generators, and chimney maintenance to East Coast customers Come May I receive a bill for just under $2000. These acquisitions represent over 20,000 customers, with an annual volume of approximately 19 million gallons. Put $0 down on the latest energy-efficient systems. Whatever the weather, whatever the time, even in the worst winter storms, we will deliver your oil or propane. The company, established in 1982, operates out of Saskatoon and Regina, Saskatchewan and specializes in the construction, installation and maintenance of petroleum and car wash equipment throughout western Canada. We have since called several times, insisting on speaking to a manager and concerned that Petro is using summertime highs to engage in price-gouging their customers. My husband and I were not told in advance what the price of delivery would be, but after the delivery was completed, we received this bill for almost twice as much as we were quoted for the price of oil that very same day. What are the three principles of cultural humility? How BBB Processes Complaints and Reviews, BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania. Petroleum Services Ltd. Petro Service Limited is pleased to announce its intent to purchase K. W. Petroleum Services Ltd. Petro Service Limited is pleased to welcome Edmonton Pump Service Ltd. Recently had a small oil leak and Vincent came out right away. Just got oil delivery. Regards Petro Home Services Glenn S. Elite 2023 Bordentown, NJ 284 402 4186 2/1/2022 Stay away. We use cookies to ensure that we give you the best experience on our website. Our goal is total comfort for total peace-of-mind, 24/7 - whatever the weather. Petro Home Services. They would not deliver, they would let you run empty. Robinson Pump Service Ltd. joined the Petroservice family. Petro has installed a new furnace and hot water heater over the last couple of years. I paid $4.89 / gallon, Petro pricing, last month, which is still insane. They are professional. He is also pleasant, helpful and willing to answer questions. I am worried that the floor has been terribly contaminated by leaked oil although I kept absorbent paper under which I replace daily. Call us anytime at 800.645.4328 with your questions or click the link below for the Contact Us form. eugene P. Got a new house and inherit the name of the heating oil provider from a sticker on the burner. They called at 2:30, said they had one stop before me and would be here around 3:30. Stewart (Tech #756) was great! Through its wholly owned Petro subsidiary, Star is the nation's largest retail distributor of home heating oil, serving approximately 350,000 customers in the Northeast and Mid-Atlantic. They don't listen to their customers & charge outrageous oil prices without prior notice to their customer. Both my husband and I called Petro customer service several times to discuss this discrepancy, and to request that they reconsider the price per gallon at which our delivery was calculated. Petro = petroleum gasoline. You wait up to an hour to talk to anyone on the phone. Who are the largest shareholders of Petro Canada? This company want to charge for everything. Petroleum Services Ltd. joined the Petroservice team in August 2019. BBB Business Profiles are subject to change at any time. Minimum 15 minutes delayed. I use and would recommend them to anyone. No, Petro Home Services does not offer eco-friendly accreditations. As a matter of policy, BBB does not endorse any product, service or business. I signed up for oil delivery in December as a new customer. They are always professional. Not only was he courteous and very knowledgeable about the problem, but he was also able to TERRIBLE!!! Had our heat back in no time. Oil & Propane Delivery, Heating, Cooling, Plumbing, Exceeded my expectations! The technicians were professional. keeping your home up-to-date and in top-notch condition. Star Gas Partners, L.P., is a leading distributor of home heating oil, propane and deregulated natural gas and electricity. And that's the Petro promise. I was with them for 12 years. Total repair was diagnosed and fixed quickly. This business is in an industry that may require professional licensing, bonding or registration. Star owns a controlling 72.2% interest in Total Gas and Electric, which sells natural gas and electricity to approximately 110,000 customers in the Northeast and Mid Atlantic. Petro Home Services. The work was basically good, they came back and fixed the leak but i did have to pay for an additional part and they said it was because the part was ok when they installed the toilet. 145 talking about this. 6 Who are the largest shareholders of Petro Canada? Their payment posting is very inaccurate. Called later to let me know they were not coming. It was explained that after the 12 month period if I had overpaid I would receive a credit and if I underpaid I would have a balance. Hence the high price. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I want replace that first (so I can have CAC working until renovations begin), and then replace the other parts of the system in the house when the renovation is underway. I tried to call to discuss the matter (basically that I only discontinued service because the terms I signed up under were not were not honored) and did not think I should be penalized for Petro's mistake (yes i undersatd that the credit was if i continued service for a year, which I would have done). the service person was prompt-called before arriving, professional and clean, came on time - work was completed on time - price seemed a little higher then most others but stuck with them because they have been my oil company for 20 plus yrs, I have my oil service contract with petro - they also did work for me such as : 1. replaced my central ac condenser 2. new hot water tank was also installed. Star Gas Partners, L.P., is a leading distributor of home heating oil, propane and deregulated natural gas and electricity. Earlier that day, we were approached by a salesman for Slomin's oil, inviting us to lock in an oil delivery price of $3.50 and a service agreement, which we declined because we already have an annual contact with Petro, with a service agreement for which we are billed separately. That's peace of mind. Never heard that before, we also never received a receipt, the MANAGER said he would email right over to me. Their services contracts have taken a quantum jump in expense, but their service is the worst it has ever been. In order for the price of $6.15 to even be contained within that average would mean that there were companies charging less than $3/gallon, which is of course ludicrious. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. In these early days, we were a team of four employees learning the ropes and building expertise. Would be there on Tuesday, cancelled again. A link has directed you to this review. heating & air conditioning/hvac, heating oil companies. They called at 2 and said they couldn't make it. Petro Holdings, Inc. operates as a holding company. Home Services in Phoenix, AZ. Clear price gouging. Petroleum Services Ltd. joined the Petroservice team in August 2019. I have not heard from him yet. time, or property do not do business with Petro. They need to improve their call-center service since it seems I'm always on hold for 15 minutes or more to call for service. Star Gas Partners, L.P., is a leading distributor of home heating oil, propane and deregulated natural gas and electricity. ConsumerAffairs is not a government agency. Our experts make it their mission to understand your home and the people in it. Woodbury, NY Easy Apply 19d. Service: 800.645.4328 Become a customer Join the Petro family today for flexible pricing and payment plans, 24/7 customer service and so much more. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. 11/27/2018. I am on my 3rd day with no heat or hot water with pneumonia. Petro Home Services | We're America's #1 local home heating oil and total comfort services provider. They're reliable. When did Petro Canada merge with Suncor Energy? PERIOD. | Terms & Conditions | Privacy Policy | Contact UsTerms & Conditions | Privacy Policy | Contact Us They basically told me get bent unless you sign a contract whoever you have been buying your oil from can come and fix your furnace. I found this to be very rude and dismissive, they sold me the furnace and installed it, but did not want to be bothered assisting me unless I signed an exclusive contract to purchase all of my heating oil from Petro. It did not make sense since there was no problem before his arrival. Is Petro a gas or oil? I am an unhappy customer and I know I have choices and using this company is my worst choice. First, you have the variable plan which fluctuates with market conditions and offers no price protection. Their parent company, Petro is rated an F on the BBB. We're the only name you need to know for all your heating, cooling and other home comfort. It is derived during fractional distillation process and has a translucent liquid form. I was told what the payment would be based on what I had used in oil the previous year. This news announcement contains certain forward-looking information that is subject to certain risks and uncertainties as indicated from time to time in the Company's 10-K, 10-Q, 8-K and other filings with the Securities and Exchange Commission. STAMFORD, CT (October 18, 2000) -- Star Gas Partners, L.P. ("Star") (NYSE:SGU, SGH), a diversified home energy distributor and services provider specializing in heating oil, propane, electricity and natural gas, announced today that it has purchased or signed contracts to purchase seven propane and heating oil distributorships over the past three and one-half months. Petro Home Services is America's #1 home heating oil and total comfort services provider. Thats criminal, Putin or no Putin. Our priority is to ensure a consistently excellent customer offer is available across our network, whether the service station is owned by Shell or by an independent dealer. Motor Fuel, based in St Albans, Hertfordshire, owns about 280 petrol stations under brands including BP, Jet and Texaco. Share Your Design Ideas, New JerseysMurphy Defends $10 Billion Rainy Day Fund as States Economy Slows, What Led to Europes Deadliest Train Crash in a Decade, This Week in Crypto: Ukraine War, Marathon Digital, FTX. Home heating oil and propane services. The pipeline was put into trial operation on 1 October 2004, and the full commercial supply of natural gas commenced on 1 January 2005. No, Petro Home Services does not offer a senior discount. Petro is the best. When autocomplete results are available use up and down arrows to review and enter to select. Technician was knowledgeable and thorough. Our experts make it their mission to understand your home and the people in it. Ashlee Vance explores innovations in new tech, software, engineering, and science in places outside of Silicon Valley. I am very confused given I was put on a payment plan that was meant to cover a year. Copyright 2000 - 2023 Star Group, L.P. | Petro served my tenant. BEWARE. Their delivery was on time. heating & air conditioning/hvac, plumbing, heating oil companies. The one-hour program features market and geopolitical discussions with a rotating panel of influential voices including thought leaders, CEOs, policy makers and economists. Today (1-17-22) I called to question why I bill is 790.59 when I was to I am on a smart budget and my payments will not be more than 340. In February 2019, we continued our expansion into western Canada with the acquisition of Edmonton Pump Service Ltd. A month later calls resume (in violation of TCPA regulations) now insisting I owe the $125 that I was credited as a new customer. Air conditioning services and equipment to keep you cool. But they had done very good work up to that point so i just paid them. They don't cover items that are expensive and break. Customer Reviews are not used in the calculation of BBB Rating. When autocomplete results are available use up and down arrows to review and enter to select. In commenting on these developments, Irik Sevin, Star's Chairman, said: "We are, of course, very pleased with Star's strategic acquisition program which has enabled the Partnership to opportunistically purchase many high quality companies that are integratable into our historic operating businesses. Disclaimer. Great! Our AC technicians will ensure that your new AC system is installed perfectly, or your current one is serviced or repaired, to run at peak efficiency and save you money. Well its now been 24 hours later and several phones later with no email with my receipt. First time home buyer, first time using oil boiler based baseboard heating. ", In addition to this acquisition activity, Petro, our heating oil division, has added approximately 4,600 net new customers this past quarter through internal marketing. I had my oil tank relocated and in order to get a delivery I had in no uncertain terms I had to use their technicians to approve the work. Choosing a heating oil service provider: the hidden cost of a bargain, Propane: how to power your outdoor living and entertaining, Tank & Tankless Hot Water Heater Services, When should you repair or replace your furnace, The heating equipment maintenance checklist every homeowner needs, Tankless water heaters vs. storage tank water heaters, 10 life hacks for saving on your heating bill this winter, Why you should switch to a new energy-efficient air conditioning system, How often you should change the AC filters in your house and how to do it, What size of central air conditioner do you need, Heat pumps vs. air conditioners: What's the difference and which should I get, Why you need an indoor air quality system: get the facts, Storm and hurricane preparedness for homeowners, Moving tips: let us take some things off your to-do list. I have a gas burner service contract with petro and have several repairs done through the years. 2023 Petro Home Services. I ordered oil on January 25th 2022 100 gallons for $325. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Do all research and the reviews you are seeing is all real. Stay away from Petro. Automatic delivery (which they seem to do as soon as there is a reason to run the price up, needed or not). The company, established in 1982, operates out of Saskatoon and Regina, Saskatchewan and specializes in the construction, installation and maintenance of petroleum and car wash equipment throughout western Canada. Petro staff is always courteous, professional and does the job right the first time. Founded 1903 With Angi since July 2012. We offer everything from home safety to energy saving tips. We have service plans, equipment installation and repair services to meet your needs. . It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. They are definitely over priced even when you're locked into a contract with them. Put $0 down on the latest energy-efficient systems. They also charged me tax and i had to fight them on that. Maybe I need a better home address. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. It is now 7:01 PM and I am still waiting for them to show up. According to the tenant, it was just an annual service visit. Over 100 years of heating, cooling and home service experience Local teams that are ready to fix problems fast Reliable emergency service and support We're here for you 24/7 in any weather They took the money right out of my bank account and I never heard back on a delivery date, so I called 3 days later and the women on the phone conveniently says "Oh youre scheduled for today," my delivery came and my tank was at 1/4. In the US and Latin countries, term gasoline is used, but in Europe and Asian countries its called petrol. I would never use them in the future. I had a few red flags but since I was locked in I became stuck with them. That's peace of mind. Save the money with fuel and hire technician for service when needed. Find your local office: See what services and offers are available in your area. Included in these seven companies were two propane distributorships, East Side Gas of Lawrence, Indiana and Blufton Propane of Blufton, Indiana, as well as five heating oil distributorships, including Schoen Fuel of New Jersey and four other independent companies, all based in Long Island, New York. When autocomplete results are available use up and down arrows to review and enter to select. Thank you, you have successfully subscribed to our newsletter! Its location on this page may change next time you visit. Pending the start of renovation, the existing CAC works, except for the compressor unit outside. I receive at least three more calls from a customer care representatives that keep having me explain the situation over and over. With over 100 years experience, we know how to keep you comfortable, safe and help you save on energy costs. K.W. I ask to get out even before a delivery was made and they hold you at ransom for $400 in order to get out. Unbelievably professional and courteous business all around. I need to replace my existing CAC with a new system once we begin renovation of my house later in 2017. I called them first because some neighbors use Petro and are generally happy. I have to give a star and giving this company one is is way too much. From this location, we stepped out on our own, and in 1998 officially became Petro Service Limited. The pipeline is owned and operated by PetroChina WestEast Gas Pipeline Company, a subsidiary of PetroChina. Additionally, HollyFrontier owns Petro-Canada Lubricants Inc. whose Mississauga, Ontario facility produces 15,600 . Natural gas services: use natural gas in your home? There was no cost, we have a contract with them. 1.0. We continue to plan and build for the future; the future of the industry, the future of our customers business needs. Toll Free: 1-800-667-TANK (8265) | sales@petroservice.com | 79 McIlveen Dr. PO Box 1144, Saint John, NB E2L 4E6. PETRO OIL YOU ARE NON TRUSTWORTHY.. I used Petro Heating and Air Conditioning Services to fix something. There are many local companies out there does that. They have been servicing our house for 20+ years. View jobs Questions and Answers about Petro Home Services CEO Popular topics Clear Hiring Process Benefits Interviews Given the high prices of oil this year I certainly would still have owed after a year but even with future deliveries I would have owed at least half the amount (my first payment was january so I would have made another seven payments).Upset that the terms I signed up under were different and was left having to pay two thousand dollars at a time i would have expected to be paying only a monthly payment, I asked to cancel my account. Fixed everything, explained how to use system. Specialties: With over 100 years of experience, Petro Home Services provides home heating oil, propane, air conditioning, plumbing, generators, chimney, and home automation services to East Coast customers from Massachusetts to Virginia. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I also was given a $125 credit as a new customer. Petro Home Services is Americas #1 home heating oil and total comfort services provider. Petro Home Services. Petroservice is a service, distribution, installation and construction company in the petroleum and fluid handling industry, headquartered in Saint John, New Brunswick. It was covered under my Service contract. Find your local office: See what services and offers are available in your area. Who is the owner of the PetroChina gas pipeline? We were told that the price would decrease as the market improved. They came same day in a few hours. Home heating oil equipment and services to help you save. Feel free to search through our home services resources and see if we can help to answer some of the questions you may have about various home systems, installations and maintenance requirements for For more information about reviews on ConsumerAffairs.com please visit our However, each month marked subtle changes to the price a consumer will pay. Petro also has a range of other services to keep you comfortable at home all year round: "We would like to commend your employee who came to our house during the big snowstorm in February, when our oil furnace went out late in the evening.