Refund requests must be submitted prior to the product expiration date. To have your request processed as soon as possible, please include the following: If requesting that a discount be applied to a fare, please provide proof of eligibility for discount (e.g., driver's license to demonstrate senior discount or qualifying discount documentation). Refunds are always issued to the same credit / debit card that you used for your booking. I have applied for a replacement BRP however, I am unable to get the same before 8 weeks. like what ? It's now a month later and they still haven't !Their website wont allow you to amend a booking and make changes yourself so you are forced to call them and then they charge you a premium to do soStay FAR FAR FAR FAR AWAY!!!!!!! You can request a cancellation either through the My Bookingsection on our website or by completing our online contact form. Well done Direct Ferries. I was charged double the fare for a crossing one way from Cherbourg to Dublin in August. Rent-to-own and financing options allow you to get the trailer you need within your budget. All went well hope its the same when we arrive in Barcelona. You can return your tickets either to our offices or to a travel agency that collaborates with the ferry company you are traveling with. You can't even speak to a real person on the help/chat box. WebBritanny ferries advised us to reschedule the delivery with them directly since we could not get hold of anyone at Direct Ferries. This depends on the ticket you have booked, you can check your confirmation email for information on whether your ticket can be refunded. Really poor service - i would have nothing to do with this company. I would recommend that no one uses Direct ferries. Download the Direct Ferries app or manage your booking online through My Account. They never respond to mails and have no phone number. I immediately tried to cancel but of course they are refusing to allow that. I was due to take the ferry with my fianc on 27th Dec 2022 however, on 10th December 2022 I was mugged and assaulted leading to my wallet being stolen and physical injuries. 99% of travellers recommend this experience. Here are 8 tips for writing great reviews. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. Subscribe to customized emails to help you know before you go. Hi, today, March 1, we made a one-way reservation for two adults for the June 10, 16:30 ferry from Caen - Portsmouth. This website uses cookies to help us process your bookings as well as customise and improve your experience. They might be sympathetic but if I remember rightly from your original post it was you who cancelled the crossing rather than them which was causing some of the airlines to play hardball re flights. You can find your booking reference number at the top of your confirmation email. Find out how we combat fake reviews. A refund will be given, however an administration fee of 10 will be deducted from the total fare. However, if you are traveling internationally, you may not be allowed to board the ferry. Dear customer, Many thanks for your review! The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. Then you have contacted our Customer service through chat just 1 hour before the departure and we have explained that so close to the departure the amendment would not be possible, we advised to try to amend at the port. three hours for a journey of between eight and 24 hours. WebThe first known name of the city is Byzantium (Greek: , Byzntion), the name given to it at its foundation by Megarian colonists around 657 BCE. Unhelpful Customer Service not prepared to engage or help with simple requests. It is very difficult to amend my ferry ticket online, even though I purchased a flex ticket which allows free changes or a fee of only 10 euros, it is asking me to pay the WHOLE fair again on the website to make the change. According to our terms and conditions and as written on our website by amendment/cancellation online we are only charging 10 euros/pounds amendment/cancellation fee, but the ferry company may apply their fees according to their terms and conditions as tickets belongs to them and their conditions apply as well, plus any difference in price always have to be covered by the customer. If you are outside of Athens (e.g. WebWhen boarding begins, the gate will open and your boarding pass will be collected as you board the ferry. DIRECT FERRIES (Southampton) - All You Need to Know BEFORE You Go. Wondering what happens if your ferry travel plans change? We also provide an outline of the rules on passenger rights as detailed by the relevant authorities. Reviewed 18 September 2020 via mobile. Paying online You can book online using the following payment options: Visa (including prepaid) Mastercard (including prepaid) Visa Debit and Debit Mastercard American Express BC Ferries Commercial Travel Card BC Ferries Travel Card You don't accept the NatWest card by paying , last time I make wrong directions and I can contact nobody's to help to change my ticket , your application Direct Ferries is not helping and very hard to many questions ,fill the form.bla bla bla last time you told the ferry is in delay after is cancel I send the complain I don't receive notification.and more. When making the booking on a Condor ferry I found that a charge of 7.99 had been added. It's now a month later and they still haven't refunded me! You may request a refund online or by phone: Please include the requested details as missing information may further delay your request. Please note: prices rise as space becomes less available. Book direct with the ferry company and not with those useless people!!!!! The ticket included passage for myself, my dog and a small car. But apparently they said they have no record of it. By the time I got a confirmation notice it was past a 48 hr before travel time and they would not change out going trip. Direct Ferries charged us $90 AUD each for a Marlin Fast boat between Gili Trawangan to Nusa Lembongan. Dont book with this company- book direct with Ferry operator. We are very sorry about the issue, but can you please double check and provide us the correct reference number of the booking so we can have look in to this and handle your complaint. Brittany ferries Anyone else having problems with getting a refund of price differences in ferry bookings with Brittany Ferries? General Inquiry/Feedback Request a Refund WebWill I get a refund if I cancel my booking? Wait does that mean I can retrospectively change the terms to every contract I've entered into? He starts on his job the 1 of december and i will fly to lanzerote the 6th of december and everything is already booked and he hear HE CAN NOT BE ON THAT BOAT. WebThe confirmation is only valid in combination with the credit card used for payment and, therefore, you must be in possession of it at check-in. Founded in 1999, Direct Ferries offers the most comprehensive portfolio in the ferry transportation sector and a range of ancillary products from carefully selected partners including accommodation, train tickets and vehicle breakdown cover. We are very sorry but we are not able to handle or to react to your complaint as you have not provided the reference number of the booking. Whether you ride a bicycle or drive a truck, we cater for all types of vehicles for tourist, business or commercial use. Our customer support team will be happy to help. Unfortunately During that two weeks I have bought a new ticket already, as I didn't have any confirmation. You can check your confirmation email or log into My Account to see if you are able to amend your booking. The most USELESS COMPANY EVER!!!! Unfortunately we have no influence on the prices of the ferry company.You have not agreed to the charge online and have not confirmed the amendment. Our 'FAQ' database contains the questions and answer to the most common queries made about booking and travelling by ferry! The booking was quite straight forward but is a little confusing the first time you use it when you see the reclining chair booked and cabins not available. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. CT17 9TJ As a ticket agent we are bound by the terms and conditions applied by the ferry companies and the ticket you booked is a non refundable ticket. In this section, we provide a summary of the policy of ferry companies regarding ticket cancellations, refunds and booking modifications. Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. We rank these restaurants and attractions by balancing reviews from our members with how close they are to this location. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Holidaymakers struggle to get refunds. Follow the Ground Transport signs and directions in your app to get to the location. You can compare the best prices from all train lines and book online directly with Wanderu. The amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. Each ferry company has its own policy. If you want to be among the first to hear about our latest ferry offers and want to take advantage of exclusive ferry discounts then subscribe to the Directferries email or follow us on Twitter or on Facebook! You'll need to either book a new one way sailing for your return trip or cancel your original booking and make a new booking. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the Now Day 6, still no confirmation of my new booking for a weeks time.If read and actioned by DirectFerries, my booking reference is DFP 153669687 & Customer Services ticket #1523063 ..H E L P! You can still get all the benefits of Direct Deposit by getting your tax refund deposited into your account. WebIntercity train from 1949 Deckplan, Kronprinsesse Ingrid (1949) Deckplan, Athena (1989) 1991 Deckplan (2000) as Stena Nordica, 2006 Deckplan, European Endeavour 19 July 2022. left Before you pay for your tickets, you will be asked to read and agree to the terms and conditions of both Ferryhopperand the ferry company you are traveling with. DirectFerries.co.uk - the one stop ferry shop , a brand of Direct Ferries Ltd - all rights reserved. gourock ferry SHRIMPS FEBRUARY HALF TERM HOLIDAY CLUB - MONDAY 20 - FRIDAY 24 FEBRUARY 2023 HOLIDAY CLUB IS BASED AT RGS THE GRANGE Please note that we can be contacted through our contact form on our website. Quit easy to make a reservation 9 months ahead.1 suggestion: a notification (more in site) about the checkin atleast 1 hour before departure. Thank you! Tried to call DF with a number provided by Stena - phone disconnected. Joint ferry and minivan ticket from Koh Lipe to Phuket can save you hassle of booking them separately. Debbie Allen And Phylicia Rashad Drop Gems Just In Time For. Seattle, WA 98121-3014. There is no contact number on the website to ring. View Actual Score Check Background This. Please don't hesitate to contact us, if you have any queries. According to Desaru Coasts website, therell also be a bus station coming soon. No additional administration fees will be charged. Just as a point we had terrible problems with A ferry and will never use them again. I should have stayed with you ! Dear Sue Sturgeon,Thank you for your feedback. Thank you for booking with Direct Ferries. Please note that the applicable cancellation policy depends on when we receive the tickets. Webhave a refund of $2 or less Interest on your refund The CRA will pay you compound daily interest on your 2022 tax refund. Dover Direct Ferries are trying it on, (with your money). All the information you need on ticket changes, cancellations and refunds is here. WebYou cant reach them by phone which is a problem if you need acute help. If you make a mistake when booking online, you can cancel your booking at no cost The easiest and cheapest way to make a change to your booking is to log into My Account and request the amendment there. It was to easy to book, however, even though it will be just the two of us, I tried to hook an outside room but wouldnt permit to because there was only two of us. Learn when you may be eligible for a refund and how to request reimbursement. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. When amending your booking you'll be charged for the fare difference, if any, and an amendment fee. If you are still in Athens or planning to visit after your trip, you can return your tickets to Ferryhoppers offices at Andrea Syggrou Av. not clear. We advise you to check with your bank as some accounts or credit cards offer a travel insurance as well and you might be able to claim a refund on the insurance instead.Kind regards,Madalina / Direct Ferries. You can amend your booking online if you have an account with us. I could find no way to contact other than amendment. According to the General Data Protection Regulation (EU) 2016/679 (GDPR), if you wish to change or cancel a ticket on behalf of another passenger, you must contact us from the same email address or phone number used for the booking. Both ferries to and from St Barts were easy to find seating on, spacious, were smooth on the water. Heres to fair winds on our crossing! Can I cancel and get a refund? You can also cancel your booking through our customer service team either by email or phone, however there is a higher cancellation fee for these requests. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. WebFind the best deals on train tickets from Harpers Ferry, WV to Lindenwold, NJ. We booked with Direct Ferries, tried to amend it a few weeks before travelling. due to bad weather conditions, strikes, etc.). They said it would take 48 hours to confirm. 80-88, 117 41, Athens (Mon-Fri, 08:00-18:00 and Saturday 10:00-15:00). A global company with offices across the World, Direct Ferries is present in numerous markets with a product localised for ferry travellers in the UK, Ireland, France, Germany, Spain, Italy, the Netherlands, Belgium, Portugal, Austria, Switzerland, Poland, Czech Republic, Slovakia, Greece, Denmark, Sweden, Norway, Finland, Turkey, Australia, New Zealand, Japan and China. Phone. Book your ferry tickets with Direct Ferries. Way better to just buy the tickets directly from the ferry companies themselves! Will never use again Date of experience: December 21, 2022 Reply from Direct Ferries Why do they bother with Direct Ferries? Youre entitled to compensation of 25% of the ticket price for the affected part of your journey, if youre delayed for at least: If the delay is more than double the times set out above, your compensation will be 50% of the ticket price. My service experience was awful. WebIf you request to cancel your booking through our help centre or by phone and haven't purchased a Flexi ticket, we charge a cancellation fee of 45/45. The calculation will start on the latest of the following three dates: May 30, 2023 the 30th day after you file your return the day after you overpaid your taxes For more information, see Prescribed interest rates. What if I don't know the plate number of my rental car? The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the ferry company according to its policy. It is also important to mention that open tickets are usually non-refundable in case of cancellation. How do we get a confirmation? For a better experience, please enable JavaScript in your browser before proceeding. How long does it take for the refund to appear in my bank account? Travelling with two dogs, one of which with spinal problems so I wanted to book two kennels; this, unfortunately could not be done online, so tried to reach out to the ferry services (Stena) who indicated they still had 9 kennels available on the trip to the UK and 14 on the return trip. One final number gave an answering machine that DF doesn't take phone calls and you're reverted to the website. the booking was confirmed right away and the confirmation was sent right away to the email address provided on the booking. Please don't hesitate to contact us, if you have any queries. Anyone can write a Trustpilot review. We can see that your complaint has been already handled and declined as there was no error from our side. Please don't hesitate to contact us, if you have any queries. In this case, you have to request a cancellation in any of the following ways: by sending us an email, by filling in our online contact form, or through the. Ferry delay compensation. If I enter a wrong license plate number, is correction required? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. WebThe amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. Ferryhopper is not responsible for the difference between the exchange rate at the time of the initial transaction and at the time of the cancellation. Comparing ferries has never been easier.Why spend a lot of time and effort searching for ferries on countless websites? They continuously referred to me by my partners name when he has never contacted them, which I found condescending and unprofessional. NEVER USE - they took my money and sold me a ticket for a ferry that never existed. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Open tickets are valid for up to 12 months from booking date (see ticket conditions). With an email receipt from the ferry company I endeavored to contact Direct ferries customer services for a refund. Please note that Ferryhopper applies a small cancellation fee of 6 (euros) per booking. WebAndrew Arthur Allen Sr. GrandchildrenDebbie Allen Is a Proud Mom of Three Grown. Dear customer, Many thanks for your review! It goes against our guidelines to offer incentives for reviews. The website was setup easily and everything worked fine. 100% cancellation fee; no refund: A booking cancelled outside of 14 days before travel attracts a refund of 50% of booking value as a travel credit (valid for travel to end 2022) Cancellation: (Irish Ferries Gift voucher, Tesco Clubcard / All 4 One etc.) Please note that if the ferry company does not offer an e-ticket option, you will have to pick up your paper tickets from our offices in the center of Athens or have them delivered to you via courier. We have already tried several times to contact the ferry company and asked them to grant us the possibility to amend your booking as an exception, but unfortunately they have denied our request. Go direct to the ferry operator. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the.